PLEASE READ THIS PRIVACY POLICY CAREFULLY. This Privacy Policy describes the ways VetSpotting (a MedSpotting company) (“VetSpotting,” “we”, “us”, “our”) or our vendors or affiliates collect, protect, use and store your personal information. You accept this Privacy Policy when you use our VetSpotting mobile application (“App”), (“Website”), products or services available through our App or Website, or any other element of our service (together with the App and the Website the “Services”). Print or download a copy of this Privacy Policy for your records.

We are committed to safeguarding the information you entrust to us and believe that you should know how we utilize the information we collect from you. Remember that your use of the Services is at all times subject to the VetSpotting Terms of Service, which incorporates this Privacy Policy and is posted on the Website at Website. If you do not agree to this Privacy Policy, do not use the VetSpotting App or or any of the Services.


The Website and App are intended to assist you with the logistics of finding a veterinary professional only and are not intended to replace medical opinion, diagnosis or treatment or to be used in emergency or situations requiring urgent veterinary or medical attention. VetSpotting does not directly or indirectly practice veterinary medicine, render veterinary medical advice, or dispense veterinary medical services through the Services. No aspect of the Services is intended to provide, or should be construed as providing, any medical or veterinary services, medical or veterinary advice, diagnosis or treatment of any kind. Interaction on the Website or App does not constitute a veterinarian-animal/patient relationship.


We reserve the right to change or supplement this Privacy Policy from time to time by posting a revised copy to the Website or to our App. It is your responsibility to read and understand any changes to this Privacy Policy. By using or otherwise accessing the services, posting or downloading content or any other information to or from the Services, you hereby agree to, and shall be subject to, this privacy policy and any changes to it. You agree to periodically review this privacy policy for such changes.


Please note that the Services may contain links to other websites, and the Services may allow you to download or otherwise access content (including software), controlled by third parties. We are not responsible for the privacy practices of these or any other websites or content controlled by third parties, and you access and utilize such content and websites entirely at your own risk. We recommend that you review the privacy and other practices governing any other websites that you choose to visit and any content you wish to download or otherwise access.


Information We Collect From You. Before permitting you to use the Services, we require you to create an account or give us personal information, including but not limited to:

  1. Personal information: your phone, email, and other similar information.
  2. Mobile Device names or images, location details, and/or the type of Mobile Device you are using to access our Services.
  3. Information provided as part of the Services: address, pet type/breed, pet age/weight, information about symptoms, and other similar information.
  4. We may collect information about you from any contact you have with any of our Services or employees, such as, with our customer support team, in surveys, or through interactions with our affiliates or suppliers.

Information Collected Electronically and From Other Sources.When you visit the Services, we may also store information based on your usage history. This includes, but is not limited to, content you viewed, click stream information, and cookies that may uniquely identify your browser or your account. We use various technologies to collect and store information, which may include sending one or more cookies or anonymous identifiers to your device. If applicable, our advertising partners may also transmit cookies to your browser, application or mobile device, when you click on ads that appear on the Services. Also, if you click on a link to a third party website or service, that third party may also transmit cookies to you.

We may also use “web beacons”, also known as “single–pixel” or “clear” GIFs. Web beacons allow ad networks to provide anonymized, aggregated auditing, research, and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Because your web browser must request these advertisements and web beacons from the ad network’s servers, these companies can view, edit, or set their own cookies, just as if you had requested a web page from their site. You may adjust your web browser software if you do not wish to receive cookies or web beacons, but this may prevent you from taking advantage of some of the features of our Services.Please refer to your browser or email software instructions or help screen to learn more about these functions. You may request to opt-out of Google’s use of cookies by

We may also collect information about you from any third parties such as demographic data, credit information or identity verification. You may choose to provide us with access to certain personal information stored by third parties such as social media sites (such as Facebook and Twitter). The information we have access to varies by site and is controlled by your privacy settings on that site and your authorization. You may (and may be required to) share information about or give us access to additional third-party websites or services. Should you do so, you agree that we may collect, store and use this information in ways consistent with this Privacy Policy.

Information from Your Mobile Device.We may also use technologies, such as location-based information, to provide you with tailored information and features as you use our Services. When you access the Services on your mobile device, we may obtain information from your mobile device about the type of mobile device you are using. We may use this information to notify you of features and products that may be available on your mobile device via the Services. Certain features of the Services may require our collection of the phone number of your mobile device. We may link that phone number to the mobile device identification information, but will not use that number for telemarketing. In addition, some mobile network providers (“Mobile Provider”) in the U.S. are required to use technology that tracks the physical location of mobile devices that use their service. Depending on your Mobile Provider and/or mobile device, we may automatically receive this information. The Services also use location tracking (“pinpointing”) information that we require to provide the Services to you. Most Mobile Devices provide users with the ability to disable location services. Most likely, these controls are located in the Mobile Device’s settings menu. If you have questions about how to disable your Mobile Device’s location services, we recommend you contact your Mobile Provider or your Mobile Device manufacturer.


We store and process your information maintaining physical, electronic and procedural safeguards. We maintain physical security measures to guard against unauthorized access to systems and use safeguards such as firewalls and data encryption. We enforce physical access controls to our buildings, and we authorize access to personal information only for those employees who require it to fulfill the responsibilities of their jobs.

While we use commercially reasonable security measures to prevent unauthorized persons from accessing our files or tampering with the Services, we cannot guarantee that these efforts will always be successful. WE DO NOT REPRESENT, WARRANT, OR GUARANTEE THAT OUR SAFEGUARDS WILL PROTECT THE TOTAL PRIVACY OF YOUR INFORMATION DISCLOSED ON THE SERVICES. Your information may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to or from us. We cannot and do not ensure, represent, warrant, or guarantee the security of any information you transmit through the Services.


Personally Identifiable Information. We may use this information to verify your identity, verify your address, or manage risk. We may also use the information to perform and improve our services, contact you, conduct research, and provide anonymous reporting for medical research. For example, we may use the information to provide customer service and support, process transactions, resolve disputes, collect payments, prevent illegal activities, customize the Services and recommendations, reduce risk to all parties involved in our transactions, and verify the accuracy of information.

We may use the information to deliver targeted marketing, products, or service update notices, and promotional offers based on your communication preferences. We may combine your information with information we collect from other companies and use it to improve and personalize the Services, content, and advertising. We may also do so in order to improve our prediction methodologies and algorithms.

De-Identified Information. We may use and share non-personal information – that is, de-identified information that cannot be used to identify you – for any lawful business purpose without any obligation or accounting to you. For example, we can use non-personal information for developing products, services, and providing those offerings to other users and third parties. We may use your personal information to generate non-personal information. When we do so, we will take reasonable measures to ensure that the non-personal information is no longer personally identifiable and cannot later be used to identify you. We may also disclose non-personal, aggregate, anonymous data in a de-identified format based on information collected from users to investors and potential affiliates and vendors.



We Share Your Information for the Following Reasons:

  1. We share your personal information with employees, affiliates, vendors, and third parties as required to offer the Services. This includes, but is not limited to, processing transactions, maintaining your account, responding to court orders and legal investigations, litigation purposes, complying with audits or other investigations, and reporting to credit bureaus.
  2. We share your personal information as necessary in order for us to market and sell products and services to you. For example, we may use personalized ads, sometimes referred to as targeted or interest-based ads, based on information about you, such as visits to our Website pages where we provide ads or content. We also may decide to share your information for joint marketing purposes with other companies.
  3. We also may allow advertisers to choose the users who will see their advertisements or promotional offers. You agree that we may provide any non-personal information we have collected from you to an Advertiser, so that Advertiser may select the appropriate audience for advertisements or offers. For example, we might use the fact you are located in Chicago to show you ads or offers for Chicago businesses, but we will not tell such businesses who you are.
  4. We may decide to share information about your transactions and experiences using the Services (but not about your creditworthiness) to our affiliates for their everyday business purposes.
  5. We will share your information with any party when required by law or by a government request to do so or to combat fraud or criminal activity. We may share your personal information in order to protect the rights, property or safety of a user or any other person. We may share your personal information to investigate or prevent a violation by you of any contractual or other relationship with us or your illegal or harmful activity.
  6. We may share your information in the event of a corporate transaction or proceeding resulting in a transfer of our assets or line of business relating to the Services.


If your personal information changes, we will endeavor to provide a way to correct, update and/or remove your previously provided personal information. This can be done by emailing a request to us at you sign up for our updates or receive email messages from us, you will always be given the chance to opt-out of special offers and site updates. You may change your preferences at any time and will only be contacted in a manner consistent with your stated preferences.

If your personal information changes, or if you no longer want to receive information from us beyond information related to our Services, you can correct, update or remove your previously-provided personal information. This can be done by emailing a request to us at may also request access to personal information collected by us by sending a request to us at certain circumstances, we may not be able to completely remove your information from our systems. For example, we may retain your personal information for legitimate business purposes, or if it may be necessary to prevent fraud or future abuse, for account recovery purposes, if required by law, or as retained in our data backup systems or cached or archived pages. All of your information that we keep will continue to be subject to the terms of the Privacy Policy to which you have previously agreed.


California law permits users that are residents of California to request the following information regarding our disclosure of your personal information to third parties for those third parties’ direct marketing purposes: (i) a list of certain categories of personal information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year, (ii) the identity of certain third parties that received personal information from us for their direct marketing purposes during that calendar year, and (iii) examples of the products or services marketed (if we have that information). If you are a California resident and would like to make such a request, please email us at


To be eligible to use the Services, you must be at least 18 years old, agree to be bound by these Terms and the laws of the State of Illinois, and a resident in the United States. If you do not meet any and all of these criteria, please do NOT use the Services.


The Service is hosted in the United States and is governed by United States law. If you are using the Service from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Service, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Privacy Policy.


If you have questions or concerns regarding this policy, you should contact us at